Cancellation Policy

Last updated: September 2, 2026

Booking cancellations may be requested in advance, according to the following criteria:

1. How to request

Cancellation requests must be sent in writing through our WhatsApp service line +55 51 3687-1122 and by email to litoralhotel@litoralhotel.com.br, and receipt must be confirmed by the hotel.

2. Free cancellation (Brazilian Consumer Protection Code)

In accordance with the Brazilian Consumer Protection Code, bookings may be cancelled free of charge within seven (7) days of the purchase/payment of the reservation.

3. Cancellation 15 or more days before check-in

Cancellations made 15 or more days before the check-in date: 100% refund, minus card/bank fees.

4. Cancellation less than 15 days before check-in

Cancellations made less than 15 days before the check-in date: no refund of the amount paid.

5. No-show

The room will remain available from the scheduled check-in time; after this period it will be released, and the rate is not refunded.

6. Early departure

Leaving or ending the stay before completing the booked period, for any reason, does not entitle the guest to a refund of the amount paid for the accommodation.

7. Changes to this policy

This policy may be updated; the date of the latest update appears at the top of the page. Each booking is governed by the conditions in force and informed when it was made.